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Posted on: November 1, 2023

New 'Report a Concern' Portal Coming Soon

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We're thrilled to announce that the City of Pelham is upgrading its 'Report a Concern' software, and we believe it will make a world of difference in how we serve our community. This improvement is a crucial step forward for us, and we want to inform you why it's important. 

Why the Change? 

The new 'Report a Concern' software is designed to bring efficiency and effectiveness to our City's operations. We're integrating it with our Enterprise Resource Planning (ERP) system, which will better track the City's assets and resources. This means that when you report a concern, we'll have a seamless, streamlined process in place to address it promptly. We're committed to enhancing the quality of life in Pelham, and this upgrade is a significant part of that effort. 

Setting Up an Account is Easy and Still FREE 

When the new portal is rolled out in the next couple of weeks, you will be required to set up a new account. We want to emphasize that, like the current software, setting up an account is easy and completely free! 

Here's a quick overview of what you can expect: 

  • Simplicity: Creating an account and submitting concerns will be as easy as ever. 
  • Efficiency: With the integration into our ERP system, we'll be able to respond more promptly and effectively to your concerns. 
  • Transparency: The new system will provide better tracking and visibility so that you can stay informed about the status of your reported concerns. 

Review our Report a Concern Account Setup Guide (PDF) before launch to ensure smooth sailing when the new portal goes live. Your input and reports are invaluable to us, and we want to make it as convenient as possible for you to engage with the City. Whether you are concerned about a pothole, a park maintenance issue, or any other matter, your voice matters, and we're here to listen. 

Transition Period: Starting in December 

The current 'Report a Concern' software will be phased out beginning in December. This phased transition will provide everyone ample time to sign up and get accustomed to the new and improved system. During this transition, we will continue to provide access to the current software for existing tickets, but all new concerns must be reported through the new software

Introducing the City of Pelham App 

In addition to the web-based 'Report a Concern' software, we are excited to announce the upcoming launch of the City of Pelham app. This app will serve as a one-stop shop for all your interactions with City staff. It will provide an easy and convenient way to report concerns, access city services, and stay updated on all things Pelham. Our goal is to make it even simpler for you to engage with your city and stay connected to the community. 

With the new app and integrated 'Report a Concern' software, you'll have access to: 

  • Seamless Reporting: Easily report concerns from your mobile device. 
  • Service Requests: Submit various service requests directly through the app. 
  • Real-time Updates: Stay informed about the status of your reported concerns. 
  • City Information: Access important city news, events, and information. 

We are dedicated to providing you with the best possible tools to engage with the City of Pelham. We understand that change is inevitable, but it also brings opportunities for improvement. The transition to our enhanced 'Report a Concern' software and the launch of the City of Pelham app will enable us to serve you better and make your voice heard more effectively. We will keep you updated on the launch of these exciting enhancements, and we encourage you to stay connected with us as we make these positive changes for our community. Your input and involvement are what make Pelham a great place to live. 

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