The IT Systems Analyst serves as the primary liaison between information technology and other city departments and users, with the goal of ensuring technology platforms, applications and services meet stated needs, objectives, and outcomes. This position works alongside departmental representatives, and stakeholders to support software and hardware platforms, which in turn support the lines of business performed by city departments and enables departments to provide expected outcomes to our citizens.
Representative List of Essential Duties and Responsibilities: The list is not intended to be all-inclusive nor exclusive but is intended to provide examples of typical duties performed.
- Manages and administers application platforms throughout their life cycle, working with stakeholders and users to ensure platforms meet functional requirements and expected outcomes both for stakeholders and citizens.
- Possesses knowledge of and the aptitude to learn a range of software platforms and applications that may be assigned to including but not be limited to operating systems, enterprise resource planning, public safety computer aided dispatch and records management, document management, human resources, financial, engineering and other platforms related to the municipal government space.
- Plans, analyzes, tests, and deploys software applications, patches, releases and version upgrades; coordinate such changes with stakeholders and users to ensure successful deployment with minimal downtime or business interruptions.
- Coordinates with executives, stakeholders, and organizational staff to identify, evaluate, procure and implement application platforms that achieve business needs and successfully deliver services two citizens.
- Identifies new technology opportunities; Evaluates vendors and service providers; assist with vendor management, budget planning and procurement processes for a new technology platform and services.
- Administers and configures security and permissions for user accounts related to enterprise applications or network domains, plans security settings and roles, manages permissions across the lifecycle of a user account and the applications it is assigned to; Maintains data integrity and security across application platforms; Defines user roles and permissions; Evaluates system audit and event logs as required.
- May act as first point of contact with vendors and service providers; Access liaison between stakeholders, users and vendors; May perform root cause analysis to resolve and remedy issues.
- Works with IT staff, stakeholders, and external partners to meet federal, state and local data security and privacy requirements such as HIPAA, CJIS, PCR, etc.
- Effectively troubleshoots software and hardware issues; Work with stakeholders, IT staff and vendor representatives to identify and resolve issues. Establishes and maintains effective working relationships with key stakeholders and users; provides outstanding customer service to ensure effective delivery of customer service.
- Maintains data integrity and security across application platforms; Defines user role and permissions; Evaluates system audit and event logs as required. Develops understanding of departmental functions, services and business needs and identifies technology and process improvements to meet needs; May act as single point of contact departmental stakeholders to support technology requests and inquiries.
- Translate business requirements into functional specifications; May assist with process alignment or redesign; Document needs for new technology; Perform change management for such documents and specifications. Participates in short and long term strategic planning for technology platforms and services, including both hardware, software, and applications. Access an effective technology representative for assigned application platforms and use this position to ensure stakeholders have an advocate to effectively identify, implement, and administer technology solutions.
- May perform 24-hour on call service as required.
- Establishes and maintains effective work relationships with others.
Education/Experience: Bachelor’s degree in Management Information Systems, Computer Sciences, or related field and 7 years related experience; or, any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job is required.
Preferred Experience:
- Administering and training of Tyler Technologies Munis ERP applications and online services.
- Administering Windows Server operating systems in a virtual environment under VMWare VSphere.
- Use of Microsoft SQL Server Database hosting Tyler Munis applications.
- Creation of queries and reporting with Microsoft SQL Server Reporting Services (MSSRS).
- Automated payment services through Tyler Technologies Tyler Payments environment.
Certification/Licensure: Must obtain and maintain vendor required certifications for required application platforms. Must possess and maintain a valid driver’s license.
Knowledge, Skills, and Abilities:
- Understands database design, database administration, as well as structured query language to the degree that allows proper support of database driven applications.
- Has functional knowledge of access control structures including user accounts, user groups and permission models for the Windows operating system.
- Has ability to present ideas and concepts to stakeholder groups and to work with such groups to train and enhance their understanding and use of technology platforms.
- Possesses excellent written communication skills, sufficient to maintain sufficient documentation, change management as well as training materials for end users.
Supervisory Responsibilities: This job has no direct supervisory responsibilities; however, is responsible for collaborating with vendors and others.
Compensation: Compensation for this position is $78,517.00 - $107,011.00 based on experience, education, and other training. The City of Pelham offers an excellent benefits package.
How to Apply:
- Apply online here.
- You may download an application and email your application/resume to HR@pelhamalabama.gov or mail it to City of Pelham, Human Resources, 3111 Cummings St., Pelham, AL 35124.
- The final date to apply is July 15, 2024, at 5:00 p.m.
Recruitment Packet
The City of Pelham does not discriminate on the basis of race, sex (including pregnancy), color, age, national origin, disability, or any other protected status. We base our hiring decisions on a variety of factors, including skills and ability to perform the job, prior employment experience, employment references as to character and willingness to work, willingness to accept the offered salary and personal interviews. The City of Pelham is an equal opportunity employer.