The Communications and Records Division consists of the Police and Fire 911 Dispatch Unit as well as the Records Office. The Communications and Records Manager oversees the Division.
Personnel assigned to the Communications Center answer all incoming telephone calls for police information and assistance. When necessary, they dispatch calls for service to police and fire units. The Communications Center is one of only two 911 answering points in Shelby County.
The Records Office is responsible for archiving and storing police records for the department and the public. The department has two records clerks, and they distribute those records to the public or another agency when requested.